Do customers love your voicebot?
The User Experience of today's Voice AI systems is often just mediocre. One of the biggest hurdles is that even the most advanced synthetic voices don't sound right in context. The non-verbal signals (intonation, rhythm, stress patterns etc.) they send apart from words tend to be awkward or meaningless. To make things worse, they ignore most if not all non-verbal signals conveyed by users. As a result, users feel like the system does not really listen.
Further typical user impressions of synthetic voices include:
Virtual personal assistants tend to get away with these issues because people use them out of personal choice and for convenience or fun. The same is not true for applications in emotionally or socially complex settings like healthcare, elderly care, insurance, customer support, or public services – especially when users have no choice but to interact with the system.
We are developing an innovative SaaS product, Adaptive Voice, to fill this gap. Based on cutting-edge neurolinguistic and machine learning research, we are creating a new category of generative Voice AI that actually listens. By paying attention to and adapting to non-verbal signals of the user, Adaptive Voice achieves a level of empathy, trust, and connection previously unseen with AI. This will enable businesses to deploy individualized, delightful, and truly empathic Voice experiences at scale.
Based on over a decade of industry experience and research, we have developed a 6-step collaborative consulting approach for businesses to maximize the value of their Voice AI: